Refund Policy

If you are not happy with your membership, email us within 14 days of your first payment and we will refund it in full. No explanation required. The refund goes back to the original payment method, normally within five to ten business days depending on your bank.

Renewal charges are not automatically refundable. Cancel before your renewal date to avoid the next charge: your dashboard shows exactly when that date is, and access continues until then.

If a renewal caught you by surprise, contact us anyway. If the account was clearly unused during that period we will usually refund it as a goodwill gesture.

Moving up a tier is charged immediately (prorated for monthly members, or as the monthly difference for yearly members). Moving down takes effect at your next billing date, so there is nothing to refund for a downgrade.

We may decline a request outside the 14-day window, where the account was closed for breaking our terms, or where there is evidence of abuse such as repeat sign-ups purely to reclaim the refund window.

Email Admin@Citevisit.com from the address on your account, with your company name. We reply within two business days.